Returns & Refunds Policy
We want you to be completely satisfied with your purchase from Showlove. If you experience any issues with your order, we’ll do our best to make it right.
Return Eligibility
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In their original condition
- Returned with all original tags attached
Jewelry must be returned in its original packaging. Digital products do not receive any refunds and are final sales.
Returns showing signs of wear, odor, pet hair, stains, makeup, or other damage may be refused and sent back to the customer at their expense.
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable.
A restocking fee of 20% of the item’s price applies to all approved returns and will be deducted from your refund.
Non-Returnable Items
The following items are not eligible for returns or exchanges due to the nature of the products:
- Final Sale items
- Sale items (discounted items are final sale unless stated otherwise at checkout)
- Subscription items
- Personalized or custom-made items (unless they arrive damaged or defective)
- Phone cases
- Stickers
- Rings
- Socks
- Wristbands
- String bracelets
- Keychains
- Mystery items
- Underwear (for hygiene reasons)
- Gift cards
- Digital Products
How to Start a Return
To start a return, contact us at returns@weshowlove.com with your order number and the item(s) you’d like to return. We’ll respond with return instructions and a shipping address.
Please do not send items back without contacting us first, as returns sent without prior approval may not be accepted.
Exchanges
If you need a different size, exchanges may be available based on current inventory. Please contact us within 14 days of delivery, and we’ll do our best to assist you.
Customers are responsible for return shipping costs for exchanges.
If you receive a damaged, defective, or incorrect item, we will replace or exchange it at no additional cost. Please contact us and provide clear photographic proof of the issue.
Refund Process
Once your return is received and inspected, we will notify you by email that your return has been received.
If your return is approved, your refund (minus the restocking fee, if applicable) will be processed to your original method of payment within 10 business days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as refunds can take additional processing time.
If you still have not received your refund after 10 business days, please contact us at returns@weshowlove.com.
Repeated Returns
We monitor return activity. Excessive or abusive returns, or returns that violate this policy, may result in future orders being refused or your account being restricted or closed at management’s discretion.
Shipping
International orders follow the same 14-day return window as domestic orders, calculated from the delivery date. Shipping times for exchanged items may vary depending on your location.
When returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Customers are responsible for all international return shipping costs, including any customs fees or duties incurred.